PRIVACY

INTRODUCTION

When you use Wasilni, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices.

 This notice describes the personal data (“data”) we collect, how it’s used and shared, and your choices regarding this data. We recommend that you read this, which highlights key points about our privacy practices.

OVERVIEW

SCOPE

This notice applies to users of Wasilni’s services anywhere in the region it operates, including users of Wasilni’s apps, websites, features, or other services.

This notice describes how Wasilni and its affiliates collect and use data. This notice specifically applies to:

All those subject to this notice are referred to as “users” in this notice.

Our privacy practices are subject to applicable laws in the places in which we operate. This means that we engage in the practices described in this notice in a particular region only if permitted under the laws of those places.

DATA CONTROLLER AND TRANSFER

Mham International for Information Technology (Abi Al Darda, Ar Rawdah, Riyadh 13213, KSA) is the data controller for the data collected in connection with the use of Wasilni’s services in the Middle-East Economic Area and the entire MENA zone.

Wasilni operates, and processes personnel on a city basis where it is operational; wherever and whenever you travel, your data travels with you so we can offer you a seamless experience. We also respect your data protection rights whether you are in your home city or elsewhere.

This means that we may transfer personal data to cities other than your home city in order to provide our services in a different city at your request. We may also transfer personal data to another city if that is necessary to respond to a customer support request that you submitted outside your region. And trip/order histories may be accessed by users in another city after they have left the city where services were rendered. Because our services involve multiple users at the same time, limited personal data may be accessible to the other user in another city.

We do so in order to fulfill our agreements with all of our users or based on users’ instructions or prior consent, adequacy decisions for the relevant city, or other transfer mechanisms as may be available under applicable regional law.

We may also transfer data to other cities in order to respond to a request for personal data from a law enforcement agency. To provide additional safeguards to these data transfers, Wasilni applies a robust internal procedure for processing these requests. Wasilni only discloses personal data to law enforcement agencies in a manner that is consistent with the regulatory requirements of applicable laws, such as the Privacy and Data Protection Regulation  (KSA GDPR). 

To help provide equivalent data protection wherever you use our services, Wasilni has implemented the following measures across the regions it operates:

For your convenience, the exercise of your data protection rights can be directed to Wasilni via any of the designated channels mentioned above and will be handled centrally on behalf of the relevant controller.

DATA COLLECTION & USAGE

THE DATA WE COLLECT

Wasilni collects data:

Wasilni collects the following data:

Data provided by users.

This includes:

We may also infer demographic data from other data collected from users. For example, we may infer a user’s gender based on their first name to enable safety features, such as the Women Rider Preference, or to display personalized ads for third-party products or services. See the section titled “How we use personal data” below for more information.

We may also collect demographic data through user surveys.

Data created during the use of our services. 

This includes:

Wasilni collects such data from the time a ride is requested until it is finished, and any time the app is running in the foreground (app open and on-screen).

Riders may use the Wasilni apps without enabling the collection of location data from their mobile devices. However, this may affect certain features in the Wasilni apps. For example, a rider who has not enabled precise location data will have to manually enter their pickup address.

In addition, precise location data collected from a driver’s device during a trip is linked to the rider’s account, even if the rider has not enabled precise location data to be collected from their device. This data is used for purposes such as receipt generation, customer support, fraud detection, insurance, and litigation.

Data from other sources.

These include:

HOW WE USE PERSONAL DATA

Wasilni uses data to enable reliable and convenient transportation, delivery, and other products and services. We also use such data:

Wasilni does not sell or share user data with third parties for purposes of their direct marketing, except with users’ consent.

We use the data we collect:

To provide our services. Wasilni uses data to provide, personalize, maintain, and improve our services.

This includes using data to:

Wasilni performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users, or on the grounds that they are necessary for purposes of Wasilni’s and its users’ legitimate interests.

Safety and security.

We use data to help maintain the safety, security, and integrity of our services and users. This includes:

Wasilni performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users, and/or for purposes of the legitimate safety and security interests of Wasilni, our users, and members of the general public.

Customer support.

Wasilni uses the information we collect (which may include call recordings at a later stage) to provide customer support, including investigating and addressing user concerns and monitoring and improving our customer support responses and processes.

Wasilni performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users or for purposes of Wasilni’s legitimate interest in monitoring and improving its customer support services.

Research and development. 

We use data for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us make our services more convenient, enhance the safety and security of our services, and develop new services and features.

Wasilni performs the above activities on the grounds that they are necessary for purposes of Wasilni’s legitimate interests in improving and developing new services and features.

Enabling communications between users.

For example, a driver may message or call a rider to confirm a pick-up location or a rider may contact a driver to retrieve a lost item.

Wasilni performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users.

Marketing and Advertising. 

Wasilni uses data (other than Guest Users’ data) to market its services and those of Wasilni partners. This may include:

Wasilni performs the above activities on the grounds that they are necessary for purposes of Wasilni’s legitimate interests in informing users about Wasilni services and features or those offered by Wasilni partners.

Non-marketing communications. 

Wasilni may use data to send surveys and other communications that are not for the purpose of marketing the services or products of Wasilni or its partners.

Wasilni performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users, or for purposes of Wasilni’s and its users’ legitimate interests in informing users about events that may have an impact on their use of Wasilni services.

8. Legal proceedings and requirements. We use data to investigate or address claims or disputes relating to the use of Wasilni’s services, to satisfy requirements under applicable laws, regulations, or operating licenses or agreements, or pursuant to legal processes or governmental requests, including from law enforcement.

Wasilni performs the above activities on the grounds that they are necessary for purposes of Wasilni’s legitimate interests in investigating and responding to claims and disputes relating to the use of Wasilni’s services and features, and/or necessary for compliance with applicable legal requirements.

COOKIES AND THIRD-PARTY TECHNOLOGIES

Wasilni and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this notice.

Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements. Wasilni uses cookies and similar technologies for purposes such as:

We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services.

DATA SHARING AND DISCLOSURE

Some of Wasilni’s services and features require that we share data with other users or at a user’s request. We may also share such data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes.

Wasilni may share data:

With other users

This includes sharing:

We also provide riders and order recipients with receipts containing information such as a breakdown of amounts charged, the driver’s first name, photo, and route map. We also include other information on those receipts if required by law.

At the user’s request

This includes sharing data with:

With the general public

Questions or comments from users submitted through public forums such as Wasilni blogs and Wasilni social media pages may be viewable by the public, including any data included in the questions or comments submitted by a user.

With Wasilni subsidiaries and affiliates

We share data with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf.

With Wasilni service providers and business partners

These include:

For legal reasons or in the event of a dispute

Wasilni may share users’ data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process, or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.

This includes sharing data with law enforcement officials, public health officials, other government authorities, airports (if required by the airport authorities as a condition of operating on airport property), or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies; to protect Wasilni’s rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. In the event of a dispute relating to the use of another person’s credit card, we may be required by law to share your data, including trip or order information, with the owner of that credit card.

This also includes sharing data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.

With the consent

Wasilni may share a user’s data other than as described in this notice if we notify the user and they consent to the sharing.

DATA RETENTION AND DELETION

Wasilni retains user data for as long as necessary for the purposes described above.

Wasilni retains user data to provide its services and comply with its legal obligations.

Wasilni retains user data for as long as necessary for the purposes described above. The period for which we retain user data is determined by the type of data, the category of user to whom the data relates, and the purposes for which we collected the data.

The length for which Wasilni retains user data may further be determined by legal and regulatory requirements, purposes of safety, security, and fraud prevention, or by issues relating to the user’s account such as an outstanding credit or an unresolved claim or dispute.

For example:

Users may request the deletion of their accounts at any time by contacting us. Wasilni may retain user data after a deletion request due to legal or regulatory requirements or for reasons stated in this policy.

Following an account deletion request, Wasilni deletes the user’s account and data, unless they must be retained due to legal or regulatory requirements, for purposes of safety, security, and fraud prevention, or because of an issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute. Because we are subject to legal and regulatory requirements relating to drivers, this generally means that we retain their account and data for the applicable statutory retention period after a deletion request.